We put careful thought into what goes into your formula and are committed to selecting both natural and synthetic ingredients that meet our high standards in clean formulation. That's why each one has been carefully vetted by our chemists and ethically tested. Your formulas will always be free of Parabens, Mineral Oils, Sulfates, GMOs, Phthalates, and Methylisothiazolinone (MIT). You can read our Ingredient List for more information.

No. We feel strongly about never testing on our furry friends and are a cruelty-free company.

We offer the option to make your formulas vegan. Just be sure to see "Vegan" in the ingredient section of the product page you wish to purchase.

We're happy to check this for you! Before placing an order, please send us a note with your allergy concerns via our contact form here.

No— all of our orders ship via DHL and are typically delivered 3-5 business days after shipment for US orders and 4-10 business days after shipment for Canadian orders.

At the moment we're only available in the United States, US territories and Canada. If you'd like to see Grumpy Archie in your country, contact us here to let us know.

US orders will ship via DHL and Canadian orders will ship via DHL. The local carrier (USPS/Canada Post) will complete the final leg of delivery.

Contact us here as soon as possible. Orders move through the warehouse very quickly, but we'll do our best to catch it and update the address! Please note that once an order has shipped, we can't re-route it or change the address. Canadian shipments that can't be delivered by the carrier will be marked as "Return to Sender" and disposed of at their facilities. If you think this is happening to your order, don't worry—contact us and we'll help.

Any applicable duties and taxes will be applied at checkout and will appear under "Taxes."

For our US customers: we charge a flat $6.95 USD for all orders under 45$ USD. 

For our Canadian customers: we charge a flat $7.95 CAD for all orders under 45$ CAD. 

Please note that all shipping fees are non-refundable.

We’re happy to help! Just contact us here with details of exactly what went wrong in the delivery of your order. Please provide us with your order number and the email address associated with your order. Depending on the issue, we may ask that photos are provided.

It can take 1-3 business days for tracking details to update after your order ships. To explain, shipping labels are created in advance and orders physically ship later. If you don't see any tracking updates & your order hasn’t been delivered within 5 business days of receiving a shipping confirmation, contact us here to let us know; we’ll check for you.

For Canadian orders: our current delivery timeline is 4-8 days after purchase.

For US orders: our current delivery timeline is 3-7 days after purchase.

You'll always see exact delivery estimates during checkout and in your order confirmation email. Once your products are on their way, you'll receive a shipping confirmation; this can happen up to a week after placing your order. If you don't receive a shipping confirmation in this time frame, please check your spam folder or head to the "Order History" section of your account page.

To request an address update, please use our contact form here and provide your full, updated address. In addition, if you're a Prose subscriber, please let us know if you'd like to use this shipping address for future refills.

Once an order has been placed, we are unable to cancel it.

We stand by all of our products with our 100% satisfaction guarantee. Love your first order (or it's on us) within 30 days of delivery. We recommend giving your skincare products a few tries* to give your skin time to adjust to your new formulas unless you are getting an adverse reaction, in which case you should stop immediately and consult your physician.

From there, you can expect our team to ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience. But of course, if you’re still not in love, we can walk you through the next steps for an exchange or you can return your products for a refund. 

Please note that shipping and duties are non-refundable. Also, free/complimentary products are not eligible for a return.

To return your order for an exchange:

• Please contact us here and select “Return my order for exchange.”
• Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
• As the final step, our team will advise you through the adjustment process, and provide a prepaid return label so you can send your original products back to us.
  

To return your order for a full refund:

• Please contact us here and select “Return my order for a refund.”
• Our team may ask for additional details or otherwise advise you through some of our best tips and tricks to help improve your experience
• As the final step, our team will provide a prepaid return label

* Please keep in mind that it can take up to 4 weeks to see results from consistent use. Results may vary, and our team of experts is happy to help you with your skincare journey.

** Accessories must be unused for a return for a refund within 30 days. We will replace any Accessories damaged in transit upon photographic proof of damage. 

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